CARE
Our collection is founded on enduring style and quality. The natural leather, suede and textiles we use can have minor flaws and imperfections.

These are characteristic of these materials and only add to the beauty of the product.

To maintain your Penelope Chilvers product we recommend the following care instructions should be followed.

VEGETABLE DYED LEATHER

Our love of vegetable dyed leather began right back at the beginning when we first started making boots. We continue to use it to this day as it comes in such beautiful deep natural tones and we know that when we use it is not harming the environment. Each skin is oiled by hand to give it a supple and rich appearance that only improves as it is used. If the leather becomes dull, simply apply some Penelope Chilvers leather feed with a soft dry cloth and buff up as much as you want.

CARE

We advise you to keep this product away from heat and damp and, when not in use, store in the cotton dust bag provided.

EMBOSSED LEATHER AND SUEDE

We choose to incorporate these leathers in our collection as they give an element of fantasy and colour. The different textures that we work with really bring our styles to life and make them truly special. These leathers and suedes need very little care once they have been protected with a suede or leather protector. Simply brush off any dry surface dirt with a soft brush or cloth and always brush the nap of suede to keep it pristine.

CARE

We advise you to keep this product away from heat and damp and, when not in use, store in the cotton dust bag provided.

COWHIDE AND SUEDE

We select the tougher grades of cowhide and suede for our boots and bags as our styles are designed to be purposeful as well as beautiful. These skins are from Spain so the whole product has a truly Spanish heritage. These cowhides really look after themselves - some have an oiled, waxed or antiqued finish so marks and small imperfections are a characteristic of them.  They need very little care once they have been protected with a suede or leather protector. Simply brush off any dry surface dirt with a soft brush or cloth and always brush the nap of suede to keep it pristine.

CARE

We advise you to keep this product away from heat and damp and, when not in use, store in the cotton dust bag provided.

PONY (COWHIDE)

Pony is actually cowhide where the hair has been left on the hide and dyed in a multitude of colours and prints. We have been working with pony for many years as it is so versatile and can be used on footwear and accessories and gives a real 'fur-like' look that our customers love. It also looks really special when it is used alongside smoother cowhides as it gives great contrast. Protect with a suitable weather protector and always brush pony skin in the natural direction of the hair to keep it well groomed.

CARE

We advise you to keep this product away from heat and damp and, when not in use, store in the cotton dust bag provided.

VELVET

This most decadent and traditional fabric has become one of our trademark fabrics. We love the faded glamour of velvet and the wonderfully intense colours that this fabric comes in. We use it throughout the winter season and do not believe it is only for Christmas! You will find it on all kinds of styles from urban boots to party slippers. Velvet should be protected with a textile protector and then brushed with a soft brush to maintain the pile. To restore dull velvet, hold at a safe distance from a boiled kettle and steam whilst brushing the pile with a soft brush.

CARE

We advise you to keep this product away from heat and damp and, when not in use, store in the cotton dust bag provided. To preserve the delicate nature of the velvet, direct contact with water and wear in heavy rain should be avoided.

TEXTILE

We cannot resist a beautiful fabric and many of our prints and weaves are made exclusively for us. These fabrics make our styles truly unique. We often work with traditional fabrics, reinventing them with fresh colour combinations and turning them into contemporary classics. These pieces need a little more care as they can be quite delicate. Always protect them with a suitable spray protector for textiles and only sponge clean wools, linens and cottons with a barely damp sponge allowing any moisture to dry naturally. We do not recommend using any form of liquid on silks and satins - these just need extra special care during wear.

CARE

We advise you to keep this product away from heat and damp and, when not in use, store in the cotton dust bag provided.

GOATSKIN LEATHER

We use this more velvety suede skin for our finer Dandy slippers as it comes in the most exquisite colour palette. It has a refined finish that suits the more delicate styles in the collection and looks beautiful when over embroidered with metallic thread.  Goatskin suede needs very little care once it has been protected with a suede protector. Gently brush off any dry surface dirt with a soft brush or cloth and always brush the nap of suede to keep it pristine.

CARE

We advise you to keep this product away from heat and damp and, when not in use, store in the cotton dust bag provided.

If you're still uncertain how to care for your product do please contact Customer Services on +44 (0)20 7491 9777 or customerservices@penelopechilvers.com

REPAIR

Should you have to get your shoes repaired or re-soled we recommend you use Classic Shoe Repairs based in London.


Ecommerce by Eurostop.

Live Chat Software by Click4Assistance UK