DELIVERY & RETURNS
Can't find the information you are looking for? Why not check out our FAQ's page here.
STANDARD DELIVERY £5
Orders will be delivered within 3-5 business days will be delivered via Royal Mail, UK Mail or another reputable courier and will require a signature on delivery (Please note this service may take up to 7-10 days during busy periods)
EXPRESS DELIVERY £8
Orders placed before 12pm Monday to Friday will be delivered within 24-48 hours and will be delivered via Royal Mail, UK Mail or another reputable courier and will require a signature on delivery (Please note orders will not be despatched on Saturday and Sunday)
FREE INTERNATIONAL DELIVERY FOR ORDERS OVER £300
We offer free returns on all UK orders.
MARKDOWN - In the event that you are not completely satisfied with your markdown order we will be happy to offer you a full refund if the order is returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags still attached. We cannot accept any used items and any such items will be returned to the purchaser.
If you are located within the UK please go to the official Royal Mail website (www.royalmail.com/track-my-return), select Penelope Chilvers from the retailer list and complete as per the instructions stated.
For any returns or exchanges please complete the returns form ensuring that the reason for the return/exchange is filled in. Should you wish to exchange your item, please note that we are only able to do this for an alternative size in the same style.
Although we endeavour to process returns as quickly as possible returns can take 3-5 days to be processed once received in our warehouse and then can take up to 7 days for the refund to be processed. The refunded money should usually show in your bank account within 3 business days but can take up to 10 business days with certain banks.
If you a returning an order from outside the EU please ensure the package is clearly marked with 'BRITISH RETURNED GOODS’.
Please note we are unable to refund any delivery, custom taxes or duties incurred outside of the UK.
If you would like any further information about the delivery/returns process please contact the Customer Services team on email@example.com.
PLEASE ADDRESS ALL RETURNS TO:
Penelope Chilvers c/o ILG, Unit 25, Hills Road
Birches Industrial Estate East Grinstead
RH19 1XZ, United Kingdom