DELIVERY & RETURNS
IN STORE COLLECTION FREE
In store collection is available from our Duke Street store in Mayfair. You will receive a despatch email when your order has left the warehouse, and then a further email from customer services when your order is in store and ready for collection. Please note your order will be held in store for two weeks only, orders not collected within this time frame will be returned to the warehouse and refunded.
UK STANDARD £5
UK EXPRESS £8
EU EXPRESS £15
REST OF WORLD £25
HOW WILL MY PARCEL BE DELIVERED?
International orders will be delivered by DHL globally Monday - Friday.
SALES TAXES & DUTIES
If you are located within the UK please go to the official Royal Mail website (www.royalmail.com/track-my-return), select Penelope Chilvers from the retailer list and complete as per the instructions stated.
For all returns and exchanges please complete the returns form ensuring the reason for return/exchange is filled in. Should you wish to exchange your item, please indicate the style, colour and size you would like to exchange it for.
If you a returning an order from outside the EU please ensure the package is clearly marked with 'BRITISH RETURNED GOODS’.
Please note we are unable to refund any shipping, custom taxes or duties incurred outside of the UK.
If you would like any further information about the delivery/returns process please contact the Customer Services team on email@example.com.
PLEASE ADDRESS ALL RETURNS TO: