DELIVERY & RETURNS
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STANDARD DELIVERY £5
Orders will be delivered via Royal Mail, or another reputable courier within 3-5 business days and will require a signature on delivery (Please note this service may take up to 7-10 days during busy periods)
EXPRESS DELIVERY £8
Orders placed before 12pm Monday to Friday will be delivered next day via Royal Mail, UK Mail or another reputable courier and will require a signature on delivery (Please note that this is not a guaranteed service and may take up to 2 days. Orders will not be despatched on Saturday and Sunday)
INTERNATIONAL DELIVERY £15
FREE INTERNATIONAL DELIVERY FOR ORDERS OVER £300
FREE RETURNS ON ALL UK ORDERS
If you are located within the UK please go to the official Royal Mail website (www.royalmail.com/track-my-return) for your return. Select Penelope Chilvers from the retailer list and complete as per the instructions stated.
For any returns or exchanges please complete the returns form with your order. Should you wish to exchange your item, please note that we are only able to do this for an alternative size in the same style.
Although we endeavour to process returns as quickly as possible, it can take up to 7 days. Your refunded should show in your bank account within 3 business days but can take take longer.
If you a returning an order from outside the UK, please ensure the package is clearly marked with 'BRITISH RETURNED GOODS’ and send via a reputable courier on a tracked service.
We are unable to refund any delivery costs, custom taxes or duties incurred outside of the UK.
If you would like any further information about the delivery/returns process please contact the Customer Services team on email@example.com.
PLEASE ADDRESS ALL RETURNS TO:
Penelope Chilvers c/o ILG, Unit 25, Hills Road
Birches Industrial Estate East Grinstead
RH19 1XZ, United Kingdom