DELIVERY & RETURNS
IN STORE COLLECTION FREE
In store collection is available from our Duke Street store in Mayfair. You will receive a despatch email when your order has left the warehouse, and then a further email from customer services when your order is in store and ready for collection. Please note your order will be held in store for two weeks only, orders not collected within this time frame will be returned to the warehouse and refunded.
UK STANDARD £5
UK EXPRESS £8
EU EXPRESS £15
UNITED STATES & REST OF WORLD £25
HOW WILL MY PARCEL BE DELIVERED?
International orders will be delivered by DHL globally Monday - Friday. You can track your order on DHL by using the unique tracking number you received on your despatch email here.
SALES TAXES & DUTIES
Currently we deliver all international orders outside the EU without duties un-paid therefore you may be subject to custom and/or duty taxes. This cost is the responsibility of the customer and is payable on receipt of delivery of goods. Currently all orders under $800 US do not incur any import duties/taxes however this can vary from state to state. Please check your local custom tax and duty costs as duties must be paid before the goods are delivered.
If you are located within the UK please go to the official Royal Mail website (www.royalmail.com/track-my-return), select Penelope Chilvers from the retailer list and complete as per the instructions stated.
For any returns or exchanges please complete the returns form ensuring that the reason for the return/exchange is filled in. Should you wish to exchange your item, please note that we are only able to do this for an alternative size in the same style.
If you a returning an order from outside the EU please ensure the package is clearly marked with 'BRITISH RETURNED GOODS’.
Please note we are unable to refund any delivery, custom taxes or duties incurred outside of the UK.
If you would like any further information about the delivery/returns process please contact the Customer Services team on firstname.lastname@example.org.